The Switchboard Service from Callagenix provides you with all of the telephony functionality normally associated with an expensive telephone switch. Instead of being based at your site, however, the equipment is located at the Callagenix server farm and is configured by you through an easy-to-use web interface.
This service provides a menu for your other services. For example it might say '... Press 1 for Sales, 2 to leave a message, 3 to hear our tip of the day..'. The caller then selects a option by pressing a key on their telephone. Each option is actually a link to another Callagenix service, so '1 for Sales' might be linked to a Call Diversion service, '2 to leave a message' linked to an Answerphone service and '3 for the Tip of Day' linked to an Information Line.
Which services are used, how many and what they do is entirely up to you. You can also link switchboard services together, providing different menu levels - a great way of creating a complex system at minimal cost.
The switchboard can operate on any Callagenix number (freephone, local, national rate premium or regional), depending on which style of number you wish to use. Even if you are not based in the UK but require a presence in the UK, you can still choose one of these numbers which would divert calls to your normal place of business.
To see a case study of this service in action, click here.
These are just some of the benefits your business will gain from using our virtual switchboard services:
If you are interested in a virtual switchboard phone service, please call us 0870 626 0626.